Effective Date: 06/07/2023
Thank you for shopping at www.thaves.co.za. We want you to be completely satisfied with your purchase. If, for any reason, you are not entirely satisfied, we are here to help. Please review our Return Policy below for information on returns, exchanges, and refunds.
Eligibility for Returns:
Products must be unused, in their original condition, and with all original packaging.
Returns must be requested within 7 days from the date of delivery.
Personalized, customized, or made-to-order items are not eligible for return unless they arrive damaged or defective.
Return Process:
To initiate a return, please follow these steps:
- Contact our Customer Support team at [email/phone number] within the specified timeframe to request a return.
- Provide your order details and reason for the return.
- Our Customer Support team will guide you through the return process and provide you with a return authorization, if applicable.
- Pack the item securely, including all original accessories, and attach the return label provided by our team.
- Ship the item back to us using a trackable shipping method. Please retain the tracking number for reference.
Refund Options:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method used for the purchase. Refunds may take 30 days to process and appear in your account, depending on your bank or payment processor.
Return Shipping Costs:
If the return is due to an error on our part, such as a defective or incorrect item, we will cover the return shipping costs. If the return is for any other reason, the customer is responsible for the return shipping costs.
Exceptions and Limitations:
Certain items, such as perishable goods, gift cards, or downloadable software, may not be eligible for return.
We reserve the right to refuse returns that do not meet the eligibility criteria stated in this policy.
In case of damaged or defective items, please provide photographic evidence for our assessment.
Exchange Policy:
If you would like to exchange an item for a different size, color, or model, please follow the return process outlined above. Once we receive the returned item, we will issue a refund as per our refund policy. You can then place a new order for the desired item on our website.
Contact Us:
If you have any questions or need further assistance regarding returns, exchanges, or refunds, please contact our Customer Support team. We are here to help.
Please note that this Return Policy applies only to purchases made through our website. For purchases made through third-party platforms or retailers, please refer to their respective return policies.
Please read this Return Policy carefully before making a purchase. By placing an order on our website, you acknowledge and agree to the terms and conditions stated in this policy.
If you have any questions or concerns regarding this Return Policy, please contact us.